Our Mission :

To provide market leading telecare and telehealth solutions which play a pivotal role in managing the health and well being of people around the world.

Our Philosophy:

Tunstall's philosophy is simple to protect, support and care for people by providing healthcare technology and services that enable anyone in a situation requiring support and reassurance, such as older people of those with long term needs, to lead an independent life.

Our Vision:

Be the leader in providing assistive technology solutions to make a difference in people's lives.

Our Values:

Core to all Tunstall's propositions is the ethos of providing choice, quality of life and people focused care. This is evident in every aspect of our work from the solutions we provide, the people we employ and the relationships we maintain. Tunstall has long been associated with quality and innovation and is committed to developing groundbreaking new products and services that will work on a single platform, with reduced costs and increased capability. 

1.  We treat others with respect and dignity

2.  We communicate to others in a clear and open way

3.  We treat customers the way we would want to be treated

4.  We operate the company on a sustainable financial basis of profitable growth

5.  We always support our clients during an emergency

6.  We strive to run low cost response centres through efficient and great operations

7.  We empower our people to do a great job

8.  We continue to expand opportunities for development and career growth for our employees

9.  We continue to improve the quality of life locally, nationally and internationally

10. We celebrate diversity

11. We make Tunstall a great place to work

1.  We treat others with respect and dignity  

• People are most important to us.
• People are as important as our processes and results
• We honor and keep our commitments.
• We hold ourselves accountable as we hold others accountable.
• We do not take advantage of others and will not let others take advantage of us.
• We exercise appropriate assertiveness. We attack the problem and not the person.  We consider both sides.
• We listen to others and talk so people will listen.
• We put safety of ourselves and others first.
• We believe that everybody’s health is important.
• Value each other’s time.

2.  We communicate to others in a clear and open way

• We encourage open communication and as it fuels our creativity and camaraderie.
• The open doors to our offices reflect the ethical, transparent business practices at every level of the company.
• We strive to manage by inspiration, not fear; by sharing information, not guarding it; by empowering people to make good decisions; and by unleashing people’s talents for the common good.

3.  We treat customers the way we would want to be treated

• Provide the best solution to the customer at all times; including quality, reliable products and excellent services.
• We never comprise our integrity while serving the customer.
• We are customer focused.
• We are flexible in our solution, always striving to meet the customer’s needs.
• We never let profit centre conflicts get in the way of doing what is right for the customer.
• We give the customer a good and fair deal. 
• We understand that great customer relationships take time. 
• We do not maximise short term profits at the expense of building enduring relationships.
• We always look for ways to make it easier to do business with us.
• We communicate clearly, openly and regularly with the customers. If they are talking to us, they can’t be talking to a competitor.  

4.  We operate the company on a sustainable financial basis of profitable growth

• Grow aggressively but not at the expense of existing customer satisfaction.
• Exercise financial discipline.
• Invest sensibly with ‘return on investment’ as overriding objective.
• Spend responsibly.
• Use time wisely.
• Practice ‘democratic decision making, autocratic execution’ management.  

5.  We always support our clients during an emergency

• We always ask how we can help.
• We always listen and treat clients with respect, empathy and courtesy.
• We do everything we can to help solve the client’s problem.
• We stay on line until help arrives.
• We always get help even if we cannot hear the client.
• We encourage regular contact to ensure the client can and will use the alarm in an emergency.
• We respect a client’s privacy and ensure their personal details remain confidential.

      6.  We strive to run low cost response centres through efficient and great operations

• We believe leaner is better.
• We try to eliminate bureaucracy.
• We aim to reduce waste.
• We believe operations should be fast and simple.
• We invest in infrastructure.
• We focus on what we do best.

     7.  We empower our people to do a great job

• Based on trust and integrity to get the job done.
• We praise publicly and discipline privately.
• We recognise our team formally and informally.
• We motivate ourselves and others to do a better job each day.
• If we make a mistake, we learn the lesson and aim not to repeat the same mistake again.  

8.  We continue to expand opportunities for development and career growth for our employees

• We provide formal classroom and on the job training for career development.
• We align jobs to match employee’s skills and knowledge.
• We seek job enrichment and enlargement.
• We create new jobs as the business grows and present them to our employees for expressions of interests. 
  

      9.  We continue to improve the quality of life locally, nationally and internationally

• Use only what we need given the limited natural resources in where we operate.
• Participate in events and programs to make a difference in people’s lives.
• Provide Telecare and Telehealth solutions to improve quality of life.  

10. We celebrate diversity

• Our diversity is one of our many strengths.
• We are a blend of different cultures, ethnicities and beliefs.
• We speak different languages.
• We have various backgrounds and educations.
• We are passionate about Tunstall’s diversity which promotes the adoption of ‘best in class’ practices.

      
   11. We make Tunstall a great place to work

• We balance work and life for each employee.  We acknowledge that sometimes employees need to work long hours and go above and beyond the call of duty to get things done, but we don’t think that should be a way of life.  
• We encourage our employees to take time for outside interests and pause to enjoy all the good things that life has to offer.  We believe they will come back to work refreshed and more creative.
• We provide coaching, feedback and career development in one on one sessions.
• We work smart, then hard and have fun along the way.
• We celebrate our achievements.