Response centre

Telecare Response

Tunstall response centres use a specially designed database system which enables Tunstall to monitor a variety of Tunstall (and other) alarms and sensors. Each alarm and sensor has its own unique coding so our consultants generally know who and what has triggered an alarm.

Our clients provide us with instructions on how to proceed in the event of an alarm being triggered, and a carer, designated responder, ambulance, police or fire will be called according to the situation.

We can also provide a daily check or reminder call if required. This service can provide that extra piece of mind for a carer or family when they have to travel away for a period of time.

Our telecare consultants are highly skilled in handling emergency situations, and manage each call with empathy and care.

We promote monthly testing of our telecare alarm units and pendants. This encourages our customers to feel confident and at ease with using our service. And we don’t mind if an alarm is accidentally raised.

Tunstall Australasia operates four emergency response centres in the Asia Pacific; Australia, New Zealand, Malaysia and Taiwan. Each response centre operates 24 hours, seven days a week, and our network provides business continuity and backup for each monitoring centre so you can be assured of being answered at all times.

Click here to find out what our clients have to say about our response centre and response team.

Click here to download Tunstall's independant living brochure.

Click here to download interview with telecare consultant.

Telehealth Response